

	31973 photos from customers have been improved by The Magic Retouch.

F.A.Q.

Q: What kinds of photos do you accept?

A: Basically, We accept all kinds of digital photos which can be transferred by internet. In details, we accept JPG, PNG, GIF, or TIFF format photos less than 50M bytes. In some case, we will reject your order if we find it's impossible to meet your expectations. The Magic Retouch is a strict privacy secure system, and you don't need to worry that anyone else than you would access your photos from us.

Q: How to submit my photo?

A: Just upload your photo from your disk or your computer. The Magic Retouch also enables effective multi-file uploading, as long as your browser supports Adobe Flash Player

Q: What do you mean by "Completely Risk-Free"

A: We guarantee your 100% satisfaction. In the case you are not satisfied with our work, you are free to tell us and provide us with new instructions for the job, besides, if you have a model or a certain photo retouch style that you would like to have reference . We will revise it absolutely for free, with no limitations, until you are satisfied. We want you to know that your satisfaction is the first concern than anything else.

Q: What is a Reference Picture?

A: Sometimes it's very difficult to describe accurately the manner you want your photos to be retouch. A Reference Picture can help you better describe how you want this project to be done. For example: If a certain photo "sample.jpg" has the effects you desire or you want your photo to be, you can set it as Reference Picture and tell us in the Instructions window after uploading your photo, e.g. "make my hair as yellow as in the girl in reference picture "sample.jpg"". You don't need to pay any cost for Reference Picture.

Q: Why do you ask for the 50%?

A: The Magic Retouch as professional serious company prefers to work with people under the same characteristics, serious and responsible as well. The first step to start our engagement is receiving the 50% as deposit of the editing service to start..

Q: What are Personal, Professionals and Companies stages ?

A: The Magic Retouch has created 03 different stages according to the clients´ demand. Every stage is designed specially and according to the needs of each client. Family pictures, own pictures, friends, pets, birthdays, common taken pictures are processed. This stage is very explicative for all people to upload their desired image. Professional Photographers stage, this stage intended for photographers, studios, magazines, wedding planners, etc. Who needs a hand when editing pictures. If you are photographer, then we are on your side, we are your strategic partner,amount of pictures are from 20 up to 200. Business and Advertising Stage; Created specifically for business, companies or Advertising industry. They are very welcome, for Magazines, Catalogs, Dating/love ,Web industry, Photo Studios, Social Networking Photos, Album Makers, auctions business photos, real estate photos, etc . Those who need a high volume service from 201pictures on, they receive special rates for their projects, multiple upload scenario is the best environment for them to upload 1,000s pictures at once. We will adjust the details through hone talks.

Q: What is a Project?

A: A Project is a special and delicate job with detailed specifications given by the owner of the pictures, will demand special care and time. Therefore, the charge by "Project" is based considering special details as those. Projects have to be agreed by contracts and the specifications followed by phone .

Q: How long do I need to wait for your work?

A: Above industry standard, we seriously provide turnaround guarantee from 24 to 72 hours based on the plan you choose. Starting from the time the full instructions have been given and the payment has been received. If we fail to deliver in time, a full refund will be provided.

Q: Under what conditions do you reject my order?

A: Before we start to work on you photos, our expert team will review your photos and instruction carefully with their expertise and domain knowledge. If your instructions are ambiguous or going beyond technical limit, or, if you photo is really on bad shape for any retouch efforts (e.g. taken with poor quality , or cell phones, too small, or too dark), we will reject your order and provide a full refund as soon as possible.

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